Please don’t go on the Splendor. Pick another ship.
Sail Date: March 05, 2017
Reviewed: 1 day ago
Traveled As: Couple
Room Type: Oceanview
by Brea and Levi
We did a 7 night on the Carnival Splendor. Just before sailing there was an engine fire. We were told the day of our cruise that the itinerary changed and we would be offered an incentive to sail anyway. Don’t ever do that either. Learn from our mistakes.
Without the engines functioning fully, there was little power for the ship. The first time we saw the fun shops open was on the 3rd day of our cruise. My boyfriend forgot his sunglasses so we had really been looking. By that point we’d bought a new pair in Nassau. Most of the ship wasn’t open at any given time.
For the first few days, they could run the Lido buffet OR the main dining room. If you wanted to eat during dinner time you had no option but to dress up. The food was not good. Tasted like food Ihop and Dennys wouldn’t even serve. After leaving dinner hungry the first couple nights we started ordering room service.
Their free items were very limited. Things like grilled cheese and peanut butter and jelly sandwiches. By the 4th day we’d tried all the paid items and most of the free ones. For $5 you get a tiny basket with 6 (burnt) fried shrimp, each smaller than my thumb, and a small hand hand full of (soggy) french fries.
Since we’d exhausted all our food options on the boat we tried to investigate the ports. It was actually (no joke) $20 for the small nachos with chicken. I’m sorry, it was $19.99. I don’t want to exaggerate. We trudged back to the ship, and decided to see if there was anything we hadn’t tried yet.
By the 5th day we just wanted to go home, and so did everyone else we talked to. At that point my bed had been set with dirty sheets, stains larger than my outstretched hand where my face would have been. Our mattresses were on a flat smooth platform. When my boyfriend or I moved to the middle of the bed they would slide to the sides. It left a 2 foot gap in the middle every morning, and we flipped the mattresses a bit trying to get out of bed.
I’ve complained several times to Carnival, included pictures and descriptions.
At Guest Services on the ship they said “something would be done.” and did nothing.
On the phone to the complaints department, they said my issues were “subjective” and they couldn’t help me.
When I sent a message to their Facebook page, they gave me a place to e-mail them.
As of 2 weeks from sending that e-mail, I’ve received no response.
Honestly, just please don’t sail with Carnival. They don’t care about their guests. I typically don’t complain about anything, one of those people to be ok with eating the wrong meal just because my waiter made a mistake. I was ok with the itinerary change. I’m not ok with how things went once I was in their custody and had no other choice.